Breakdown On Cracker Barrel's Social Media (Tik Tok and Instagram)
In this blog post I will be taking a look at cracker barrel. I believe it would have some interesting customer-PR interactions. Cracker Barrel's value proposition is a "friendly home-away-from-home" old American style restaurant "all at a fair price". Their mission statement is "pleasing people" and they provide people with home-style food and shopping from clothes to furniture. I spent around 15 minutes each looking through the posts and comments on both instagram and Tik Tok and actually had a hard time finding negative comments, except for one... A user on Tik Tok by the name of @Shark1833 had commented on a Cracker Barrel Tik Tok about their fried items they serve stating that "I never was seated to experience this". Cracker Barrel followed that comment up with a check in saying "We're sorry to hear that. We'd like to know more about your experience. Please click the link in our bio to reach our guest re